Operations

Manufacturing Strategy

If you'll be building a physical product, then describe how it will be built. Instead of being very general (e.g., "we'll outsource manufacturing") it's much better to be specific ("we're evaluation firms A, B and C -- any of which are capable of manufacturing our product").

Some questions to consider:

  • Have you done enough analysis to convince yourself (and an investor) that the product is feasible to manufacture?
  • Can the product be manufactured using available equipment and processes, or will new equipment and/or processes have to be invented?
  • Have you done enough homework to have a good idea of cost?
  • Will manufacturing be done locally? Offshore? Why?

Service Businesses

If you're delivering a service instead of a product, there are still questions about how you will "manufacture" the service. How exactly will the service be developed and delivered?

After-Sale Service and Support

You probably don't have to go into detail in your VC-targetted business plan about your service and support strategy, but you certainly need to think it through and have a strategy and a plan. Service and support will certainly affect your budgeting.

  • Is customer training required? How will that be delivered?
  • When the product breaks, how will you fix it?
  • How will you repair and otherwise support products overseas?
  • What spares inventory is required?

 

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